Best Practices

Please make sure you push the cancellation policy to Agoda, either at the property level or hotel product level. Otherwise, Agoda will default the cancellation policy to “Cancel 1 day prior to arrival date, the first-night charge, No Show, the first-night charge”. It would be great if you can push the correct cancellation policy to us.

To set property check-in/out time, kindly send the PolicyInfo in Property call. Please note that the check-in/out time in HotelProduct is NOT in use.

<PolicyInfo CheckInTime="14:00:00" CheckOutTime="12:00:00"/>

It would be great if you can push Booking.com property ID to us. Agoda can pull the guest reviews from Booking.com to our website and this would help properties to get bookings faster.

\<TPA_Extensions>  
  <OTAReferences>  
    <OTAReference ID="12345" OTAName="Booking.com"/>  
  </OTAReferences>  
\<TPA_Extensions>

If the property have multiple rooms and those multiple rooms are mapped to a specific rate plan, you would need to map all rooms in one HotelProduct request. For example:

<HotelProduct ProductNotifType="New">
  <RoomTypes>
    <RoomType RoomTypeCode="123"/>
    <RoomType RoomTypeCode="456"/>
    <RoomType RoomTypeCode="789"/>
  </RoomTypes>
  <RatePlans>
    <RatePlan RatePlanCode="111">
      <SellDateRange End="2020-12-31" Start="2020-01-10"/>
      <StayDateRange End="2020-12-31" Start="2020-01-10"/>
    </RatePlan>
  </RatePlans>

Kindly use the look up information, i.e. cancellation policies, facilities, room amenities, fees, error codes, etc., from Production sever. As the information in Sandbox may contain non-Production data. Example endpoint: https://content-push.agoda.com/cm/codes/cancel-policies